7.1 Online Programs

.If you purchase an online programme or digital content and are contracting as a consumer, you have a statutory right to cancel within 14 days of the date of purchase.

If you have not accessed the digital content within the 14-day cooling-off period and you notify us of cancellation within that period, you will be entitled to a full refund.

If you request immediate access to digital content during the 14-day cooling-off period and access is provided, you acknowledge that your statutory right to cancel may be affected in accordance with applicable consumer law.

After the 14-day cooling-off period has expired, fees for online programmes and digital content are non-refundable.

7.2 Workshops & Retreats

Cancellations made 60 days or more before the start date are eligible for a refund minus a cancellation charge of 10% of the total fee to reflect administrative, processing and booking costs.

No refunds are provided within 60 days of the start date.

You may transfer your place to another person with prior written approval.

7.3 Group Coaching Programs

Where you are contracting as a consumer, your statutory 14-day cooling-off rights apply from the date of purchase.

Cancellations made up to 14 days before the program start date are eligible for a full refund.

No refunds are provided once the program has started.

A program is deemed to have commenced on the scheduled start date or upon delivery of the first session or access to digital materials, whichever occurs first.

7.4 1:1 Coaching Sessions And Packages

If you purchase coaching services online and are contracting as a consumer, you have a statutory right to cancel within 14 days of purchase.

If you cancel within the 14-day cooling-off period and no coaching services have been delivered, you will receive a full refund.

If you request that coaching services begin within the 14-day cooling-off period and we commence delivery, you acknowledge that:

- Services will begin before the cooling-off period expires; and

- If you cancel within the 14-day period after services have commenced, you will be liable to pay a proportionate amount for the services provided up to the date of cancellation.

After the 14-day cooling-off period has expired, coaching packages are non-refundable and, where a payment plan has been selected, the full programme fee remains payable regardless of participation.

Coaching packages must be used within the agreed timeframe. Any sessions not used within that period will expire.

Sessions cancelled with less than 48 hours’ notice will be forfeited.

7.5 Breakthrough Session (Single Intensive Session)

Purchase of a Breakthrough Session is subject to review of the submitted intake form. We aim to review and confirm suitability within 48 hours of receipt.

We reserve the right to decline a booking where the issue raised is not suitable for a single-session format. In such cases, you will be offered either a full refund or the option to apply the amount paid as credit toward another service.

Once accepted, the Breakthrough Session must be scheduled and completed within 60 days of acceptance. If the session is not booked and attended within this period, it will expire and no refund will be provided.

Where you are contracting as a consumer, your statutory 14-day cooling-off rights apply from the date of purchase. If you cancel within this period and the session has not been delivered, you will receive a full refund. If you request that the session take place within the cooling-off period and it is delivered, you acknowledge that you will be liable to pay for the service provided.