Privacy Policy
Privacy
Policy
Privacy Policy
Last updated: 4th February 2026
This Privacy Policy explains how LLiV London Ltd, trading as Impact Business Consultancy (“we”, “us”, “our”), collects, uses, stores and protects your personal data.
We are committed to protecting your privacy and handling your data in a transparent and secure way, in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.
1. Who We Are
Legal entity: LLiV London Ltd
Company number: 06474965
Registered address: 10A Kingswood Road, London SW2 4JF
Email: [email protected]
For the purposes of data protection law, we are the data controller.
2. The Personal Data We Collect
We may collect, use and store different types of personal data about you, including:
- Identity & Contact Data
- Name
- Email address
- Phone number
- Business name (if applicable)
- Financial & Transactional Data
- Payment details (processed securely by third-party payment providers)
- Records of purchases, bookings and invoices
- Technical & Usage Data
- IP address
- Browser type and version
- Device information
- Website usage data (via analytics and cookies)
- Profile & Communications Data
- Information you provide through contact forms, audits, questionnaires or surveys
- Communications with us by email, forms or other channels
- Special Category (Sensitive) Personal Data
As part of our coaching, advisory and therapeutic-informed services, we may collect sensitive personal data, including information relating to:
- Mental and emotional wellbeing
- Physical wellbeing
- Personal circumstances
- Self-assessments, reflections, ratings and goals
This data is only collected where necessary to deliver our services and is handled with additional care.
3. How We Use Your Personal Data
We use your personal data for the following purposes:
To deliver our services
- Registering you as a client
- Delivering coaching, programs, workshops, retreats or business services
- Managing bookings, sessions and participation
- Supporting you to safely and effectively engage in the work
Lawful basis: Performance of a contract with you
For sensitive data: Explicit consent
To process payments and manage accounts
- Managing payments, fees and charges
- Recovering money owed to us
Lawful basis: Performance of a contract; Legitimate interests (to recover debts)
To manage our relationship with you
- Communicating about services, bookings and operational matters
- Notifying you of changes to our terms or policies
- Requesting feedback or inviting you to surveys
Lawful basis: Performance of a contract; Legal obligation; Legitimate interests
To improve our website and services
- Analysing how clients and visitors use our website
- Improving functionality, content and user experience
Lawful basis: Legitimate interests
To send marketing communications
- Sending emails / SMS / WhatsApp messages about services, programs or offerings that may be of interest
- You will only receive marketing communications if you have explicitly opted in, and you can unsubscribe at any time
Lawful basis: Consent
To protect our business and systems
- Troubleshooting
- Data analysis and testing
- Network security
- Fraud prevention
Lawful basis: Legitimate interests; Legal obligation
In exceptional circumstances
Where processing is necessary to protect your vital interests (e.g. in an emergency where consent cannot be obtained)
Lawful basis: Vital interests
4. Session Recordings & AI-Supported Tools
With your consent, coaching or advisory sessions may be:
- Recorded
- Transcribed
- Summarised using AI-assisted tools
These recordings and summaries are used solely for:
- Coaching delivery
- Reflection and integration
- Accountability and progress tracking
They are:
- Not medical or clinical records
- Not used for marketing
- Not used to train AI models
You may request that sessions are not recorded or that AI-supported summaries are not used.
5. How We Share Your Data
We only share your data where necessary and appropriate, including with:
- Payment processors (e.g. Stripe)
- Website and platform providers (e.g. Mastermind)
- Analytics providers (e.g. Google Analytics)
We do not sell your personal data.
Some third-party providers may store data outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data.
6. Data Security
We take reasonable and appropriate measures to protect your personal data from loss, misuse, unauthorised access or disclosure.
Access to sensitive data is restricted and handled with particular care.
7. Data Retention
We retain personal data only for as long as necessary:
- To deliver services
- To meet legal, accounting or regulatory requirements
- For legitimate business purposes
Sensitive personal data and session recordings are not retained indefinitely and may be deleted upon request, subject to legal obligations.
8. Your Legal Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Object to or restrict processing
- Withdraw consent at any time (where processing is based on consent)
- Request data portability
To exercise any of these rights, please contact us at [email protected].
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
9. Cookies
Our website uses cookies and similar technologies to improve functionality and analyse usage.
For detailed information, please see our Cookie Policy.
10. Changes To This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: [email protected]
Address: 10A Kingswood Road, London SW2 4JF
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BUSINESS SERVICES